Shipping policy

We ship via Canada Post, through expedited service; this service provides tracking of your order.

In-person pickup is available as a fulfillment option. Once your order is ready, you will receive an email confirmation with pickup instructions. Orders can be collected from the Museum Shop, located on the second floor of the museum, during our regular hours:

Wednesday through Sunday, 12:00 PM to 5:00 PM.

Please contact us at shop@textilemuseum.ca if you require another more immediate form of shipping.

Important Update on U.S. Shipping - August 28, 2025

Due to complex new U.S. tariff and customs rules, we have temporarily paused shipping to the United States. Specifically, the U.S. will suspend the "de minimis" exemption, which previously allowed most orders under $800 to enter duty-free. Starting on August 29th, every international shipment, regardless of its value, will be subject to duties, taxes, and customs processing.

We apologize for any disruption this may cause. Our absolute priority is to protect our customers from unexpected charges, delivery delays, or complications at the border. We believe pausing orders is the most transparent and responsible way to ensure this.

In the meantime, we invite our Canadian customers to continue enjoying a seamless shopping experience with no new duties or delays. We cannot express how grateful we are for your continued support and patience as we navigate these external challenges. Our team is working diligently to update our systems and we hope to restore a reliable and clear shipping service to the U.S. very soon.

Thank you for your understanding.