Do I have to pay admission to visit the Shop?

There is no admission requirement to visit the Shop.

Can I arrange to pick my items up at the Museum?

Yes, you can select the pick up option when purchasing your items. We offer pickup during our opening hours. 

How long will it take my order to arrive?

Unless exceptional circumstances arise, orders will be dispatched within 1-3 business days. We use Canada Post to deliver our orders. Delivery time will depend on your location, as well as the shipping method you have selected.

How are shipping and handling rates calculated?

Orders are shipped via Canada Post. Shipping charges are based on parcel size, weight, and destination. Shipping is subject to applicable taxes.

Do you ship outside of Canada?

We ship worldwide. 

Please note that all International packages are subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for payment of any customs fee and import duties. We have no control over these charges, and we cannot predict what the costs will be.

I saw an item in store but I don't see it online.

Due to volume, not every item in our gift shop is available online. We are constantly adding new product but please feel free to visit us in person (admission to the Shop is free of charge), or contact us for information about specific products.